|
25 January 2010 Holly Connects Updates Flagship Voice Platform Software Holly Connects, the fresh voice in voice platforms™, today announced it has released version 5.1 of Holly5™, a significant update to its flagship voice platform software. This update adds a wealth of new and enhanced capabilities including redesigned reporting and analytics tools, multi-pass speech recognition support, and full VoiceXML 2.1 compliance. Holly5 is the premier voice platform for hosted services, telecommunications, and large enterprise applications. Designed from the start for SIP/VoIP, high-performance VoiceXML, and speech-enabled IVR applications, Holly5 software provides carrier-grade reliability and scalability with industry-leading multitenancy features. The web-based reporting and analytics capabilities of Holly5 have been completely revamped in version 5.1 to provide greater versatility, easier customization, and increased speed. New trending reports can track system metrics over minutes, days, or months. New comparison reports can display differences in system metrics based on server, application, or even caller behavior. “Holly customers have some of the largest, most complex voice platform deployments in the world, so they generate tremendous volumes of call data,” said Ray Teale, Chief Technology Officer for Holly Connects. “The new telco-grade reporting and analytics tools in Holly 5 make sifting through that data easy and efficient, quickly identifying opportunities to improve operations and perfect caller interaction.” Many functional areas of Holly5 have been enhanced in version 5.1 to support innovative applications. The wide selection of speech technology supported has been expanded to include the latest products from Cepstral, Loquendo, Nuance Communications, and Vlingo, plus applications now can incorporate utterance re-recognition using multiple grammars to improve accuracy. New configuration options more efficiently blend inbound and outbound applications. Optimized call recording now can be enabled on all channels while maintaining full system capacity. VoiceXML access to SIP header fields, a simplified vendor-agnostic CTI interface, and improved whisper transfer facility enable a superior caller experience by tightly integrating Holly5 applications with other call processing elements. “Companies at the forefront of voice automation seek out Holly knowing we can meet their novel business and engineering challenges even when others cannot,” said Lance Berks, Chief Executive Officer of Holly Connects. “Numerous improvements to Holly5 are the direct result of discussions with our visionary customers and are being provided in anticipation of mainstream market trends.” Holly Voice Platform 5.1 is fully compliant with the VoiceXML 2.1 and VoiceXML 2.0 specifications. It is available immediately for Solaris, Red Hat Linux, and CentOS. About Holly Connects Holly Connects is the fresh voice in voice platforms, delivering software for powerful yet cost-effective call handling to telecommunications carriers, hosted service providers, and large enterprises worldwide. Holly's award-winning products provide a reliable foundation for delivering exceptional customer service by telephone. For more information please visit www.holly-connects.com. All company and product names may be trademarks of the respective companies with which they are associated. Back |
