Using this site and products maintained by Holly Australia Pty Ltd (http://www.holly.com.au, http://www.holly-connects.com) you consent to the terms of our Privacy Statement listed below. This Privacy Statement ensures the privacy of any information collected by Holly and, as a minimum, ensures the complicity with the requirements of the Privacy Amendment (Private Sector) Act 2000 and the National Privacy Principles that operate within Australia.

Information Gathering
When you look at a web site maintained by Holly, we record your visit along with:

• your server address
• your top level domain name
• the pages visited
• the duration of each session
• the date and time of visit to the site
• your destination once you've left our site

When you use an IVR solution provided by Holly, we record your visit along with:

• the date and time of your call
• your CLI and DNIS if available
• your name if you are a registered user of the system
• your utterances
• the recognised text of those utterances
• whether the utterance was recognised correctly
• the duration of your interaction with a Holly system

If you decide to register your visit to our site, we reserve the right to retain any information given, including your e-mail address.

Information Use

Any information collected is used:

• to make navigation of our site easier, by saving you from entering the same information over and over again
• to provide information on our products and services more efficiently
• to provide you with the content you need
• to advise you of new developments, special offers, and updated information from our web site and third parties that are of interest to you
• to tune and improve our IVR solutions
• to provide recognition statistics to check the accuracy of our solutions

Holly will not sell, trade or rent any personally identifiable information obtained from your use to a third party without your consent. Occasionally we may use third parties to manage content on our website. These parties may have access to personally identifiable information submitted by users. Holly ensures these third parties use personally identifiable information only for the specific purpose for which it is collected.

Information Quality
Holly takes all reasonable steps to ensure that any personal information we collect, use or disclose, is accurate, complete and up-to-date.

Security
Holly is committed to protecting any personal data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We operate secure data networks that are protected by industry standard firewalls and password protection systems. We honour your choice for how personal information is intended to be used. Holly is not responsible for the content or practices of sites operated by third parties that have links to our site, nor does it mean that we sponsor, endorse or approve of the content, policies or practices of such third party sites. Once you have left a Holly site via such a link, you should check the privacy policy of the third party site.

Information Access
We will disclose to any person who writes to us the personal information we hold on that person, as well as explaining why we hold information, how we collect it and to whom we disclose information. However, where releasing information would reveal evaluative information generated within our organisation as it relates to any commercially sensitive decision-making process, we may give the individual an explanation for the commercially sensitive decision rather than direct access to the information. When we discover that personal information we collect is incorrect, we will immediately take all reasonable steps to correct such information.

Personal information may be disclosed where Holly has reason to believe that doing so is necessary to identify or bring legal action against anyone damaging, injuring, or interfering with Holly's rights, property, users, or anyone else who could be harmed by such activities.

International Access
Holly will only transfer personal information about an individual to someone in a foreign country, if that company/individual has and/or agrees to observe privacy policies no less stringent than our own privacy policies; also that the individual consents to the transfer unless it is impracticable to obtain the consent of the individual to that transfer.

Sensitive Information
Holly will not collect sensitive information about an individual unless the individual has consented to such collection. However, Holly may reveal information when we believe in good faith that the law requires that information. Any information posted on bulletin boards, forums and in chat areas becomes public information.

Our current privacy policy is available from our website by following the link at the bottom of each page. If you need assistance in updating the information you have provided to Holly or you have questions or comments about our privacy policy, contact Info.